FAQ

Products & Packaging

Are your antibacterial products safe for daily use?

Yes! Our products are formulated to be effective yet gentle, making them safe for everyday use when used as directed.

Do your products contain parabens, sulfates, or harsh chemicals?

No, our formulations are paraben-free, sulfate-free, and free from harsh chemicals to ensure safety for all skin types

Are your products tested on animals?

No, we are committed to being cruelty-free and do not test on animals.

Are your products safe for children?

Yes, when used as directed. However, children should be supervised while using antibacterial products, especially hand sanitizers.

Are your packaging materials recyclable?

Yes, our bottles and packaging are made with recyclable materials whenever possible. Please check the packaging for recycling symbols.

Orders & Returns

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to modify or cancel, please contact us within 24 hours. After this period, we may not be able to make changes.

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and Google Pay for secure and convenient transactions.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

  • Unused, unopened items may be returned within 30 days of purchase.
  • Due to hygiene reasons, opened or used products cannot be returned.
  • If your item arrives damaged or defective, please contact us for a replacement.

How do I initiate a return or exchange?

Please contact our customer support team with your order number and reason for return. We will provide return instructions and process your request.